HelpMe.ae's Payment Terms
The following terms (these “Payment Terms”) govern payments you make or receive through www.Helpme.ae (the “Site”), operated by Dar Alkhobra.
Please read these Payment Terms carefully before making or receiving payments through the Site. By making or receiving payments through the Site, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Payment Terms. These Terms are supplemental to HelpMe.ae’s General Terms of Service and HelpMe.ae Business Terms, as applicable (collectively, the “Terms of Service”).
Key Terms
Capitalized terms used but not defined herein shall have the respective meanings given to them in the Terms of Service.HelpMe.ae Balance is the aggregated amount of your Revenue as a Seller and/or returned payments from canceled orders as a Buyer and/or your HelpMe.ae Business Balance (as defined in the HelpMe.ae Business Terms of Service).
Payment Services Provider(s) are service providers that provide payment services to Buyers and Sellers in connection with the HelpMe.ae platform, including with respect to collection of funds from Buyers in connection with purchases, remittance and withdrawal of funds to Sellers, currency exchange services in connection with payments and withdrawals in local currencies, and the holding of funds in connection with HelpMe.ae Balances.
Revenue is the money that Sellers earn from completed orders and can either withdraw or use to purchase on HelpMe.ae, subject to these Terms.
Receiving Payments
GeneralEach service you sell and successfully complete accredits your account with revenue equal to X% of the purchase amount, where X is determined by the plan that the user subscribes to.
HelpMe.ae accredits Sellers once an order is completed. See the "Orders" section in the Terms of Service for a definition of a completed order.
If an order is canceled for any reason, the funds paid will be refunded either to the Buyer’s HelpMe.ae wallet or to their Credit/Debit Card. A 5% refund fee will be deducted from the seller.
Sellers are responsible for paying any direct or indirect taxes, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction. Sellers represent and warrant that they comply, and will comply at all times, with their obligations under income tax provisions in their jurisdiction. The price shown on the Seller page is inclusive of all such taxes and charges that may apply to the Sellers.
Appointment as Limited Payment Collection Agent: Seller hereby appoints HelpMe.ae as Seller’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller. Seller agrees that payment from Buyer to HelpMe.ae shall be considered the same as a made directly to Seller. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by HelpMe.ae (or its Payment Services Provider, as applicable), and HelpMe.ae (via its Payment Services Provider, as applicable) is responsible for remitting the funds to the Seller in the manner described in these Payment Terms. In the event that HelpMe.ae (via Payment Services Provider) does not remit any such amounts to Seller, the Seller will have recourse only against HelpMe.ae and not the Buyer directly. Seller agrees that HelpMe.ae may describe or otherwise reflect the terms contained herein in any terms of service, receipts, disclosures, or notices including, but not limited to, receipts provided to Buyers that HelpMe.ae may deem necessary or prudent.
HelpMe.ae partners with Payment Services Providers for purposes of collecting payments from Buyers, transferring such payments from Buyers to Sellers, and holding funds in connection with HelpMe.ae Balances. All payments services in connection with the withdrawal of funds on the HelpMe.ae platform are performed by HelpMe.ae’s Payment Services Providers.
Withdrawing RevenuesTo withdraw your revenue, you must have an account with at least one of HelpMe.ae's Payment Service Providers for the withdrawal methods listed below. All funds eligible for Withdrawal will be held on your behalf at an account with HelpMe.ae’s Payment Services Provider. All payment services, including withdrawal services, will be provided by HelpMe.ae’s Payment Services Provider.
Your HelpMe.ae profile can be associated with only one account from each HelpMe.ae withdrawal method. A Payment Service Provider withdrawal account can be associated with only one HelpMe.ae profile.
Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 7 days after the order is marked as complete.
Sellers may withdraw their revenues using one of HelpMe.ae’s withdrawal options (see Withdrawal Section below regarding payment terms). To withdraw your available revenue, you must click on the designated withdrawal provider to initiate the withdrawal process.
For security concerns, HelpMe.ae may temporarily disable a Seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by other users, or associating multiple HelpMe.ae accounts to a single withdrawal provider.
Withdrawals can only be made in the amount available to you.
Withdrawal fees vary depending on the withdrawal method.
Withdrawals are final and cannot be undone. We will not be able to reverse this process once it has begun.
Sellers will be able to withdraw their revenues from disabled accounts after a safety period of 120 days following full verification of ownership of the account in question, from the day of the last cleared payment received in their account and subject to HelpMe.ae's approval.
Withdrawal MethodsLocal Bank Transfer (LBT) – 50AED per transfer*.
* Additional fees may apply based on your location and currency.
Purchasing
GeneralBuyers pay HelpMe.ae to create an order from a Seller’s service page or Custom Offer, using the Order Now button. HelpMe.ae partners with Payment Services Providers for purposes of collecting all payments from Buyers, transferring such payments from Buyers to Sellers, and holding funds in connection with HelpMe.ae Balances. All payments services in connection with the collection of funds on the HelpMe.ae platform are performed by HelpMe.ae’s Payment Services Providers.
HelpMe.ae serves as Seller’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by HelpMe.ae (or its Payment Services Provider, as applicable), and HelpMe.ae (via its Payment Service Provider, as applicable) is responsible for remitting the funds to the Seller in the manner described in these Payment Terms. In the event that HelpMe.ae (via Payment Services Provider) does not remit any such amounts to Seller, the Seller will have recourse only against HelpMe.ae and not the Buyer directly.
In most locations, purchases on HelpMe.ae can be made by using one of the following payment methods: Credit/Debit Card, HelpMe.ae Wallet or existing HelpMe.ae Balance. Additional payment methods may apply in certain locations.
You may not offer Sellers to pay, or make payment using any method other than through the HelpMe.ae site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support here.
You agree to receive invoices and/or payment receipts from HelpMe.ae in electronic form as PDF documents, by email or through the Site.
To protect against fraud, unauthorized transactions (such as money laundering), claims, or other liabilities, payment information in connection with withdrawals is collected by either HelpMe.ae or HelpMe.ae’s Payment Services Providers. Payment Services Providers may also collect such other information as necessary for the purpose of processing withdrawal payments. HelpMe.ae is not exposed to the payment information provided to Payment Services Providers, and this information is subject to the privacy policy applicable to the Payment Service Provider. Please see our Privacy Policy for more information here.
By using any payment method and/or providing payment details for making purchases on HelpMe.ae, you represent and warrant that: (a) you are legally authorized to provide such information; (b) you are legally authorized or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or person that owns the payment method, you are authorized by that company or person to use the payment method to make payments on HelpMe.ae; and (d) such actions do not violate any applicable law.
HelpMe.ae CreditsIn certain instances, HelpMe.ae may offer you credits (“HelpMe.ae Credits” or “Credits”), either for promotional purposes or otherwise, to be used for purchasing services offered on the Site. Your available Credit balance will appear in your account. HelpMe.ae Credits serve only as an incentive to use HelpMe.ae, and, therefore, are not redeemable for cash, have no cash value and are nonrefundable. Once used, HelpMe.ae Credits may not be returned to your account even if your Order gets canceled. HelpMe.ae Credits may be subject to additional conditions and restrictions as will be disclosed to You upon receipt of the Credits. Credits may be voided in the event of fraud, misuse, or violation of these Terms. HelpMe.ae reserves the right to modify or cancel the HelpMe.ae Credits program at any time. If you or HelpMe.ae deactivate or suspend your HelpMe.ae account, any unused HelpMe.ae Credits in your account will be forfeited.
Promo CodesFrom time to time we may offer you promo codes for purchasing services offered on the Site, on special discounts. Promo Codes are valid only for purchases on HelpMe.ae and are subject to different time limitations and will expire after their predefined term. To exercise your promo code, simply enter the code on the checkout page. If you fail to do so, your purchase will not be eligible for the discount. Promo codes are limited to one use per user and may not be used or combined with any other promotion. Promo Codes do not apply to HelpMe.ae Credits. Promo codes may be subject to additional conditions and restrictions as will be disclosed to you upon receipt of the promo codes. Promo codes may be voided in the event of fraud, misuse, or violation of the Terms of Service. HelpMe.ae reserves the right to modify or cancel promo codes at any time.
Taxes
HelpMe.ae may be required by applicable laws to charge users with indirect taxes (such as Sales Tax, VAT or GST) or to withhold taxes. Any amount HelpMe.ae will be required to collect will be in addition to the purchase amount and any other fees payable by the Buyer, and any amount HelpMe.ae will be required to withhold will be deducted from the Seller’s revenue, as required by applicable laws.
Indirect taxes are in addition to the price shown on the site, and in any event, any such taxes will always be displayed to the Buyer before payment.
Users are responsible for paying any direct or indirect taxes, including any GST, VAT, or income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction.
Disputes and Cancellations
We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails or if you encounter non-permitted usage on the Site, users can contact HelpMe.ae's Customer Support department for assistance here.
BasicsFiling a transaction dispute or reversing a payment through your payment provider or your bank is a violation of these Payment Terms. Doing so may get your account temporarily or permanently disabled. Note: Once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.
In the event that you encounter an issue related to the service provided in an order, you are encouraged to use the Site's support to attempt to resolve the matter.
HelpMe.ae, through its Payment Services Provider, reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site.
All transfer and assignment of intellectual property to the Buyer shall be subject to full payment and the delivery may not be used if payment is canceled for any reason.
Revisions to deliveries can be performed by Sellers based on the Seller’s service discerption and customer care. Sellers may determine the amount of revisions they wish to offer, including no revisions.
Requests for revisions can be performed through the Order Page while the order is marked as Delivered.
Requesting to gain more services from Sellers beyond the agreed requirements by using the Request Revisions button is not allowed.
Order Cancellations
HelpMe.ae encourages Buyers and Sellers to communicate and mutually resolve any service disputes directly.
Eligibility for requests to HelpMe.ae to cancel an order will be assessed by our Customer Support team based on a number of factors, including violations of our Terms of Service and/or our Community Standards, general misconduct, and improper usage of the HelpMe.ae delivery system. See below for Order specific eligibility.
Completed orders (or, where applicable) may be canceled, upon review of our Customer Support team, up to 14 days after the order is marked as complete. Please be advised that orders cannot be partially canceled (i.e. we can only cancel the entire order when it is justified).
In rare circumstances where we find it appropriate, our Customer Support team may cancel a completed order even after 7 days have passed from its completion. In such cases, the amounts paid for the canceled order will be returned to the Buyer’s HelpMe.ae Wallet and will be deducted from the Seller’s HelpMe.ae Balance or, if there are no sufficient amounts in the Seller’s HelpMe.ae Balance, from future revenues of such Seller.
Orders are not eligible to be canceled based on the quality of service/materials delivered by the Seller if the service was rendered as described in the service Page. You may rate your experience with the Seller on the Order Page, including the overall level of service quality received.
Customer Support will not take any action against Orders where the applicable has failed to inform their Seller of issues related to the Seller’s service and will allow Sellers to provide a resolution first. This does not include non-permitted usage of HelpMe.ae.
Any non-permitted usage of HelpMe.ae encountered during an Order, after being reviewed by our Customer Support team, may result in the order being canceled. This includes, but not limited to; harassment, unlawful behavior, or other violations of HelpMe.ae’s Terms of Service.
HelpMe.ae Customer Support will cancel orders based on, but not limited to, the following reasons:
Active orders (after requirements were submitted to the Seller and before the Seller delivers on HelpMe.ae):
Users are abusive towards the other party through threats of low ratings or leveraging order materials (such as logins, personal information) against each other.
Users supplied or included copyright/trademark infringing materials as part of their requirements or the Seller’s delivery.
The user is no longer an active HelpMe.ae user due to Terms of Service violations or closure of their account.
Delivered Orders (after the Seller clicks Deliver Now and before the order is marked as complete)
The Seller uses the Delivery system to extend the delivery due date to complete the requested service without providing the final delivered service. Note: Multiple reported offenses will result in permanent suspension of your account.
The Seller delivers no files and/or proof of work related to the agreed upon order requirements. Note: Subjectivity of the materials in question will be reviewed by our Customer Support team.
The Seller requests additional payments, on or off the HelpMe.ae platform, by withholding the final delivery of services directly related to the agreed requirements.
The Seller is withholding the final delivery of services for improved ratings.
Users who abuse the Order Complete request button to gain more services from Sellers beyond the agreed requirements.
Users who threaten to leave a damaging review to gain more services from the Seller not related to the agreed requirements.
Completed Orders (after the order is marked as complete and before the 14-day limitation)
Users who have been reported to use copyright/trademark infringing materials after verification and with proof.
Users who did not purchase commercial use rights and are reported to have used the materials commercially. Note: Terms of Commercial use are found on the Seller’s Page and cannot be retroactively included once the order is completed for over 14 days.
ChargebacksHelpMe.ae reviews cases of payment provider chargebacks and disputes on behalf of Sellers. Although results vary per case due to each chargeback reason, we work hard on resolving disputes in the Seller’s favor. If the chargeback case allows, HelpMe.ae (or one of HelpMe.ae’s Payment Services Providers) will return parts or full revenue back to Sellers, otherwise the chargeback amount will be borne by the Seller.
RefundsDeposit refunds (i.e. refunds directly to your payment provider) can be performed by our Customer Support team, based on the Order’s original payment amount. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund, which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee.
General Terms
ModificationsHelpMe.ae may make changes to these Payment Terms from time to time. When these changes are made, HelpMe.ae will make a new copy of the terms available on this page.
You understand and agree that if you use HelpMe.ae after the date on which the Payment Terms have changed, HelpMe.ae will treat your use as acceptance of the updated Payment Terms.
Disclaimer of WarrantiesYOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER HELPME.AE NOR ANY PERSON ASSOCIATED WITH HELPME.AE MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SITE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Limitation on LiabilityIN NO EVENT WILL HELPME.AE, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
IN ACCEPTING LIABILITY AS THE LIMITED AUTHORIZED PAYMENT COLLECTION AGENT OF SELLER, HELPME.AE AND ITS AFFILIATES ASSUME NO LIABILITY FOR ANY ACTS OR OMISSIONS OF SELLER.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
The term “Affiliate” referred to herein, is an entity that, directly or indirectly, controls, or is under the control of, or is under common control with HelpMe.ae, where control means having more than fifty percent (50%) voting stock or other ownership interest or the majority of voting rights of such entity.