HelpMe.ae's Business Terms of Service

The following Helpme.ae Business Terms of Service (the “Helpme.ae Business Terms”) govern your access to and use of Helpme.ae Business (“Helpme.ae Business”) by Helpme.ae. and its subsidiaries, as applicable (collectively,“Helpme.ae”,“we” or “us”) and “you” or “user” you as an user of Helpme.ae Business.

Please read these Helpme.ae Business Terms carefully before you start using Helpme.ae Business. By using Helpme.ae Business, you, either individually or on behalf of your employer or any other entity which you represent (“you”), accept and agree to be bound and abide by these Helpme.ae Business Terms and Helpme.ae’s Payment Terms, found here (the “Payment Terms”), which is incorporated herein by reference. You further acknowledge, you have read and understood our Privacy Policy, found here. If you do not want to agree to these Terms or the Privacy Policy, you must not access or use Helpme.ae Business.

In case you register or use Helpme.ae Business on behalf of your employer or another entity, you represent and warrant that you are authorized to bind your employer or such entity to these Helpme.ae Business Terms and you agree to these Helpme.ae Business Terms on their behalf.

There are various types of users in a Business Account. Except where indicated otherwise, these Helpme.ae Business Terms apply to all users and the term “you” shall refer to the Client, Team Members and all types of users of the Business Account.

Helpme.ae Business is offered and available to users who are at least 18 years of age and of legal age to form a binding contract.

If you are under 18 and at least 13 years of age, you are only permitted to use the Site through an account owned by a parent or legal guardian with their appropriate permission. If you are under 13 you are not permitted to use the Site or the Helpme.ae Business services. By using the Site, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.

Key Terms

Capitalized terms used but not defined herein shall have the respective meanings given to them in Helpme.ae.com’s general Terms of Service, found here (the “General Terms of Service”).

“Services” are services offered on Helpme.ae.

“Orders” are the formal agreements between a Client and Seller after a purchase was made from the Seller’s /Service Page.

“Sellers” or “Freelancers” are users who offer and perform Services through Helpme.ae.

Helpme.ae Business and the Business Account

General. Helpme.ae is a platform designed specifically for sellers or companies. Through a Helpme.ae Seller or Company account, businesses can create and manage their services, track order progress, and receive feedback—all in one place.

Account. In order to access and use Helpme.ae Business, you must first register and create an account on Helpme.ae Business (“Business Account”). When opening a Business Account you represent and warrant that you are authorized to bind the Client to these Helpme.ae Business Terms and you agree to these Helpme.ae Business Terms on your behalf and on the Client’s behalf.

The Client. Upon completion of your registration to Helpme.ae Business, the Business Account will be created for your organization. The term “Client” or “Seller” shall refer to your organization, which can be any type of business (for example, LLCs, LLPs, corporations, partnerships, sole proprietorships, non-profit organizations). The Client shall be the sole and exclusive owner of the Business Account including any data, Orders and deliveries. In case of a dispute regarding the identity of the Client, Helpme.ae reserves the right to determine the identity of the Client at its sole discretion, whether or not an independent investigation has been conducted by us. However, if we cannot make such determination (as we may deem in our sole discretion), we reserve the right to avoid doing so and/or suspend the Business Account, without liability to you or to any other party. We reserve the right to request from you any form of verification we deem necessary for this purpose.

Admin. The first user opening a Business Account will automatically become the administrator of the Business Account (“Admin”). Helpme.ae reserves the right to change the Admin of the Business Account at its sole discretion. Helpme.ae may request such information as it deems appropriate in order to change the identity of the Admin. If we believe (at our sole discretion) that we cannot change the identity of the Admin, we reserve the right to avoid doing so and/or suspend a Business Account, without any liability.

Undertakings. By creating a Business Account you: (i) agree to provide us with accurate, complete, and current registration information; (ii) acknowledge that it is your responsibility to ensure that your password remains confidential and secure; (iii) agree that you are fully responsible for all activities that occur under your Business Account; and (iv) undertake to promptly notify us in writing if you become aware of any unauthorized access or use of your Business Account and/or any breach of these Helpme.ae Business Terms. The Client, jointly and severally, will be responsible and liable for any losses, damages, liability and expenses incurred by us or a third party, due to any unauthorized usage of the Business Account by either you or any other user or third party on your behalf.

Closure and disabling of accounts.

A Business Account can only be closed by the Client, or the Admin on Client’s behalf.

Helpme.ae retains the discretion to suspend or permanently deactivate a Business Account in cases of suspected fraudulent activities, inappropriate conduct, or violations of the Helpme.ae Business Terms, our General Terms of Service, or our Community Standards. Affected users will be unable to buy, sell, or utilize Helpme.ae in any capacity as registered members.

Purchasing On Helpme.ae

Payments Terms. Please refer to the Payment Terms for making payments for Services ordered through the Helpme.ae marketplace and to learn about fees and taxes.

Invoice. Invoices for selling will be issued in the name of the Client.

Non Circumvention.

You agree to use Helpme.ae as your exclusive method to make payments, and not to circumvent the payment methods offered on Helpme.ae. This non-circumvention requirement applies to all Sellers and Buyers. Without derogating from the generality of the above, you may not offer or solicit (or accept any offer or solicitation from) any parties introduced through Helpme.ae to contract, engage with, or pay outside of Helpme.ae. You agree to notify Helpme.ae immediately if a Buyer proposes that you make payments other than through the Site.

You acknowledge and agree that a violation of this non-circumvention requirement is a material breach of the Helpme.ae Business Terms and may lead to a permanent suspension of the violating Business Account.

In light of the difficulties in measuring or estimating the damage which may be incurred by Helpme.ae as a consequence of any non-circumvention breach, you hereby agree to pay Helpme.ae liquidated damages in the amount of 10,000AED (the “Liquidated Damages“) if Helpme.ae determines, in its sole discretion, that you have violated this Non Circumvention Section. You acknowledge and agree that the Liquidated Damages are a reasonable approximation of such damages and do not constitute a penalty.

Helpme.ae may, to the maximum extent permitted by law (i) charge your Helpme.ae Balance and/or payment method the Liquidated Damages or send you an invoice for the Liquidated Damages, which you agree to pay within 30 days, and (ii) charge you (in the same manner) for all reasonable expenses, including attorneys’ fees, related to investigating such breach and collecting such fees.

Orders.

We encourage Clients and Buyers to try and settle Order conflicts amongst themselves using the Helpme.ae Resolution Center. If such efforts fail or if you encounter non-permitted usage by other users, you can contact Helpme.ae's Customer Support department for assistance here.

For more information about disputes, Order cancellations and refunds please refer to the Payment Terms.

Ownership rights

Ownership and limitations. When purchasing a /Service, unless clearly stated otherwise on the Seller's /Service page/description, when the work is delivered, and subject to payment, the Buyer is granted all intellectual property rights, including but not limited to, copyright in the work delivered from the Seller, and the Seller waives any and all moral rights therein. Accordingly, the Seller expressly assigns to the Buyer the copyright in the delivered work. All transfer and assignment of intellectual property to the Buyer shall be subject to full payment for the Service, and the delivery may not be used if payment is cancelled for any reason. For removal of doubt, in custom created work (such as art work, design work, report generation etc.), the delivered work and its copyright shall be the exclusive property of the Buyer and, upon delivery, the Seller agrees that it thereby, pursuant to these Helpme.ae Business Terms, assigns all right, title and interest in and to the delivered work to the Buyer.

Voice Over s/Services. Upon delivery of a work under a “Voice Over /Services”, and subject to payment, the Buyer is purchasing basic rights, (which means the Buyer is paying a one time fee allowing them to use the work forever and for any purpose except for commercials, radio, television, and internet commercial spots). If the Buyer intends to use the Voice Over to promote a product and/or service (with the exception of paid marketing channels), the Buyer must purchase the Commercial Rights (Buy-Out) through /Service Extra. If the Buyer intends to use the Voice Over in radio, television and internet commercials, the Buyer must purchase the Full Broadcast Rights (Buy-Out) through /Service Extra. For further information on the type of buy-outs, please read below:

When purchasing a Voice Over /Service, the Seller grants the Client a perpetual, exclusive, non-transferable, worldwide license to use the purchased Voice Over (except for commercials, radio, television and internet commercial spots).

By purchasing a Commercial Rights (Buy-Out) with the order, in addition to the basic rights, the Seller grants the Client with a license to use the Voice Over for any corporate, promotional and non-broadcast purposes. Corporate, promotional and non-broadcast purposes means any business related use for the creation of, or to promote a for-product profit or service (with the exception of paid marketing channels), such as (by way of example): explainer videos posted to company websites, social networks or email campaigns, audiobooks, podcast intros, and strictly excludes any illegal, immoral or defamatory purpose.

By purchasing a Full Broadcast Rights (Buy-Out) with the order, in addition to the Commercial Rights, the Seller grants the Buyer with a license for full broadcasting, which includes internet, radio, and TV "paid channels" including (by way of example): television commercials, radio commercials, internet radio, and music/video streaming platforms, and strictly excludes any illegal, immoral or defamatory purpose.

There is no warranty, express or implied, with the purchase of any Buy-Out, including with respect to fitness for a particular purpose. Neither the Seller nor Helpme.ae will be liable for any claims, or incidental, consequential or other damages arising out of this license, the delivery, or your use of the delivery.

Proprietary Restrictions. The Helpme.ae platform and the Helpme.ae Business service, including its general layout, design, and content, is exclusively owned by Helpme.ae. Users have no right, and specifically agree not to do the following with respect to the Site or any part, component or extension of the Site (including its mobile applications): (i) copy, transfer, adapt, modify, distribute or reproduce it, in any manner; (ii) reverse assemble, decompile, reverse engineer or otherwise attempt to derive its source code, underlying ideas, algorithms, structure or organization; (iii) modify or create derivative works; (iv) remove any copyright notice, identification or any other proprietary notices, or; (v) use the Site in any manner that could damage, disable, overburden or impair the Site, or interfere with any other users’ enjoyment of the Site. Users also agree not to permit or authorize anyone else to do any of the foregoing.

Feedback Rights. To the extent that you provide Helpme.ae with any comments, suggestions or other feedback regarding the Helpme.ae platform or Helpme.ae Business, as well as other Helpme.ae products or services (collective, the “Feedback”), you will be deemed to have granted Helpme.ae an exclusive, royalty-free, fully paid up, perpetual, irrevocable, worldwide ownership rights in the Feedback. Helpme.ae is under no obligation to implement any Feedback it may receive from users.

Conduct in the Helpme.ae Marketplace

User conduct. Helpme.ae maintains a friendly, community-spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of Helpme.ae. You undertake to comply with the User Conduct and Protection section in the General Terms of Service found here, which are a set of behavior rules and guidelines, applicable to the Helpme.ae community and marketplace in addition to these Helpme.ae Business Terms, each as may be updated from time to time.

To report a violation of the General Terms of Service or any other user misconduct, please contact our Customer Support team here.

User-Generated Content ("UGC"). All content uploaded to Helpme.ae by users is UGC. Helpme.ae does not check user uploaded/created content for appropriateness, violations of copyright, trademarks, other rights or violations and the user uploading/creating such content shall be solely responsible for it and the consequences of using, disclosing, storing, or transmitting it. By uploading to, or creating content on, the Helpme.ae platform, you represent and warrant that you and/or the Client own or have obtained all rights, licenses, consents, permissions, power and/or authority, necessary to use and/or upload such content and that such content or the use thereof in Helpme.ae (including Helpme.ae Business) does not and shall not (a) infringe or violate any intellectual property, proprietary or privacy, data protection or publicity rights of any third party; (b) violate any applicable local, state, federal and international laws, regulations and conventions; and/or (c) violate any of your or third party’s policies and/or terms of service.

We invite everyone to report violations together with proof of ownership as appropriate. Reported violating content may be removed or disabled.

Furthermore, Helpme.ae is not responsible for the content, quality or the level of service provided by the Sellers (even if they are Pro Sellers, Top Rated Sellers, offer Promoted s/Services or otherwise). We provide no warranty with respect to the s/Services, their delivery, any communications between Sellers and Buyers. We encourage users to take advantage of our rating system, our community and common sense in choosing appropriate services.

By offering a service, the Seller undertakes that he/she has sufficient permissions, rights and/or licenses to provide, sell or resell the service that is offered on Helpme.ae.

Delivered Files. You are responsible for scanning all delivered files for viruses and malware. Helpme.ae will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.

Reviews.

For Services, you can leave a public review on the Services as if it were a regular Services. The public buying rating & review is linked to and visible on the Service page, the Helpme.ae itself, as well as all Seller dashboard.

Your reviews will be publicly displayed on a Seller’s page.

For more information about feedback reviews, see the Review section in the General Terms of Service.

Disclaimer of Warranties.

YOUR USE OF HELPME.AE, HELPME.AE BUSINESS, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE HELPME.AE PLATFORM IS AT YOUR OWN RISK. HELPME.AE, HELPME.AE BUSINESS, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE HELPME.AE PLATFORM ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER HELPME.AE NOR ANY PERSON ASSOCIATED WITH HELPME.AE MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Limitation on Liability.

IN NO EVENT WILL HELPME.AE, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE THE HELPME.AE MARKETPLACE, HELPME.AE BUSINESS, ANY WEBSITES LINKED TO IT, ANY CONTENT ON HELPME.AE BUSINESS OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH HELPME.AE BUSINESS OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. The term “Affiliate” referred to herein, is an entity that, directly or indirectly, controls, or is under the control of, or is under common control with Helpme.ae, where control means having more than fifty percent (50%) voting stock or other ownership interest or the majority of voting rights of such entity.

General Terms

Confidentiality. Sellers are obligated to treat any information received from the Client as highly sensitive, top secret and classified material. For more information see the Confidentiality section in the General Terms of Service.

Modifications. We may make changes to these Helpme.ae Business Terms from time to time. When changes are made, we will make a new copy of these Helpme.ae Business Terms available on this page. You understand and agree that if you use Helpme.ae Business after the date on which these Helpme.ae Business Terms have changed, your use will be considered as acceptance of the updated Helpme.ae Business Terms.

Discontinuation of Helpme.ae Business. We may add, modify or discontinue any feature, functionality or any other tool, within the Helpme.ae Business service, or suspend Helpme.ae Business altogether, at our own discretion, at any time, and without further notice.

Machine Translation.

Certain user-generated content on the Site has been translated for your convenience using translation software powered by Amazon or Google. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Such translations are provided as a service to users of the Site, and are provided "as is". No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of such translations made from English into any other language. Some user-generated content (such as images, videos, Flash, etc.) may not be accurately translated or translated at all, due to the limitations of the translation software. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement.

The official text is the English version of the Site. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to the accuracy of the information contained in the translated content, please refer to the English version of the content which is the official version.